COVID-19 - Our Policies
We take the safety of our customers and staff seriously. To this end the following hygiene procedures are followed at the spa:
All staff and clients are screened and temperature scanned daily.
We clean all chairs and vinyl-covered pillows with hospital-grade disinfecting wipes between each appointment.
Our staff wear proper PPE, handwashing, and use alcohol-based antibacterial gel between all procedures and clients coming in.
Our clients are required to wear masks at all times in the spa.
Hospital-grade disinfecting wipes are used multiple times daily on high-touch areas like door handles (inside and outside the front door) bathrooms and light switches.
Alcohol wipes are used to clean iPads between appointments and keyboards daily. We also make alcohol-based antibacterial gel available as always to our clients.
At this time we are unable to provide comfort pillows, glasses of water, coffee, or hot tea.
A maximum of 4 clients will be allowed in the spa at any time with minimum social distancing guidelines met at all times.
Please note: If you are feeling unwell and cannot make your appointment, please call us at (970)665-9459 to cancel for no charge up to 30 minutes before your appointment.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
This Notice of Privacy Practices describes how we may use and disclose your protected health/personal information (PHI) to carryout out treatment, payment, or business operations (TPO) and for other purposes that are permitted or required by law. It also describes our rights to access and control your protected information. Protected health/personal information is information about you, including demographic information, that may identify you and that relates to your past, present, or future physical or mental health or condition and related health care services.
1.Uses and Disclosures of Protected Health/Personal Information
Uses and Disclosures of Protected Health/Personal Information
Your protected health/personal information may be used and disclosed by our medical director, our office staff, and others outside of our office that are involved in your care and treatment for the purpose of providing health care services to you to support business operations of this office if requested by you to a finance company to pay for your care and any other use required by law.
Treatment: We will use and disclose your protected health/personal information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, we would disclose your protected health/personal information, as necessary, if, as a result of our services, you require treatment by a physician. Your protected health/personal information may be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you.
Payment: Your protected health/personal information will be used, if requested, to obtain payment for your services. For example, if you desire to finance the costs of your treatments, this may involve disclosing relevant protected private information in order to obtain approval.
Healthcare Operations: We may use or disclose, as needed, your protected health/personal information in order to support the business activities of this office. These activities include, but are not limited to, quality assessment activities, employee review activities, licensing, and conducting or arranging for other business activities. In addition, we may use a sign-in sheet at the registration desk where you will be asked to sign your name. We may also call you by name in the waiting room when we are ready to see you. We may use or disclose your protected health/personal information, as necessary, to contact you to remind you of your appointment.
We may use or disclose your protected health/personal information in the following situations without your authorization. These situations include: as required by law; public health issues as required by law, communicable diseases; health oversight; abuse or neglect; Food and Drug Administration requirements; legal proceedings; law enforcement; coroners, funeral directors, and organ donation; research; criminal activity and national security; workersï¿½ compensation; inmates; required uses and disclosures. Under the law, we must make a disclosure to you and, when required by the Secretary of the Department of Health and Human Services, to investigate or determine our compliance with the requirements of Section 164.500.
Other Permitted and Required Uses and Disclosures will be made only with your consent, authorization, or opportunity to object unless required by law.
You may revoke this authorization, at any time, in writing, except to the extent that this office has taken an action in reliance on the use or disclosure indicated in the authorization.
Following is a statement of your rights with respect to your protected health/personal information.
You have the right to inspect and copy your protected health/personal information. Under federal law, however, you may not inspect or copy the following records: information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding, and protected health/personal information that is subject to law that prohibits access to protected health/personal information.
You have the right to require a restriction of your protected health/personal information. This means you may ask us not to use or disclose any part of your protected health/personal information for the purposes of treatment or healthcare operations. You may also request that any part of your protected health/personal information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply.
We are not required to agree to a restriction that you may request. If our medical director believes it is in your best interest to permit the use and disclosure of your protected health/personal information, your protected health/personal information will not be restricted. You then have the right to use another service provider.
You have the right to request to receive confidential communications from us by alternative means or at an alternative location. You have the right to obtain a paper copy of this notice from us, upon request, even if you have agreed to accept this notice alternatively, i.e., electronically.
You may have the right to amend your protected health/personal information. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to our statement and will provide you with a copy of any such rebuttal.
You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health/personal information.
We reserve the right to change the terms of this notice and will inform you by mail of any changes. You then have the right to object or withdraw as provided in this notice.
You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by calling us with your complaint. We will not retaliate against you for filing a complaint.
We are required by law to maintain the privacy of, and provide individuals with, this notice of our legal duties and privacy practices with respect to protected health/personal information.
Appointments are required. If you are a NEW patient to B Bella you are required to have a consultation prior to scheduling any treatment with our Medical Director and RN. Consultations are $50 and that money is applied toward your first treatment. We encourage you to schedule appointments well in advance, especially prior to major holidays. Please note that upon scheduling your appointment, you will be asked to provide a credit card number to guarantee your treatment. Please refer to our cancellation policy prior to reserving your appointment time. Scheduling an appointment is your acceptance of this policy.
A Credit/Debit card is required to hold your appointment(s). We observe strict privacy policies and will not disclose this information to any other party. Your credit card number will be securely kept in your history file.
Appointment Reminder Policy:
As a courtesy to our clients, we will send you a text message reminder 24 hours prior to the scheduled service. If you choose not to provide us with your cell phone number, we are unable to offer you a reminder. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.
Please arrive 10-15 minutes prior to your appointment, so you’ll have plenty of time to unwind and do any paperwork that may be required. Late arrivals will limit the time of your treatment, as your appointment will end at the scheduled time to accommodate the next patient’s appointment. We will do our best to accommodate you; however, in some cases, it may be necessary to reschedule your appointment. In such cases, the cancellation policy will apply.
Should you need to cancel, please do so at least 24 hours in advance of your scheduled appointment. If you cancel with less than 24 hours’ notice, your credit card on file will be charged the $50 cancellation fee. If you do not arrive at your scheduled appointment without providing notification, the service will be considered rendered and you will either be charged the full amount of the service or the cancellation fee, whichever is greater. Should you arrive late for a scheduled appointment and time does not allow us to perform some or all of your treatment, the full amount of the service or the cancellation fee (whichever is greater) will be charged to your credit card on file.
Product Return Policy:
We think our products are the best and we think you’ll enjoy them just as much. But if you are unhappy with a product purchase from B Bella, please return the unused item with a dated receipt within 14 days of purchase and we will gladly return or exchange the item. We cannot issue cash refunds. Unopened items returned after 14 days with proof of purchase will be refunded a store credit only. Due to health regulations, we cannot accept opened and /or used returns. Exception: A refund, store credit, or product exchange may be given for any opened item that is returned due to an adverse reaction that a client has experienced while using that product. The client must consult with a technician prior to receiving a credit or exchange of the product.
Service Return Policy:
All treatments and packages are non-refundable. Any unused services in your package will not be refunded.
Gift certificates are not redeemable for cash and cannot be replaced if lost or stolen.
Referrals are greatly appreciated and are the highest compliment you could give us! To show our appreciation, if the patient you refer purchases a treatment, you will receive a $10 credit to be used towards any service of your choice. It’s our special way of saying thank you for spreading the love!